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Customer Service

by Guest Contributor on June 8, 2011

5 Ways to Lose a Customer… Fast

by Guest Contributor on June 8, 2011

The most important part of dealing with customers is not finding them but holding on to them.

by Shonali Burke on November 18, 2010

Finding The Differentiating Factor For Your Business

by Shonali Burke on November 18, 2010

How do you find the differentiating factor for your business? Stellay Fayman discusses this at Women Grow Business.

by Lori Saitz on November 1, 2010

How to Give or Get Meaningful Testimonials

by Lori Saitz on November 1, 2010

Testimonials are an important part of your marketing and client experience (at least they should be). They significantly add to your credibility, as potential clients trust a referral from a third party. And they cost you nothing! Think about it. Your audience expects you to say your services are great. If someone else sings your [...]

by Lori Saitz on August 4, 2010

Turning An Unhappy Client Around

by Lori Saitz on August 4, 2010

“In every complaint there is a request.” An email with that quote appeared in my inbox just before I starting writing this article. Last week… a new client contacted me to let me know about a distressing situation caused by a mix up in packing slips. Her gift recipients had gotten their packages, but since [...]

by Lori Saitz on June 7, 2010

Reaping the Rewards of Consistency In Business

by Lori Saitz on June 7, 2010

Does your business have a revolving door? Image: Kelly Midori, Creative Commons What would happen if you were a customer at a store that changed its store hours all the time? One Tuesday, when you show up at 2 pm, it’s open; the next Tuesday, it’s closed until 3:30. And the following week, it’s open [...]

by Shonali Burke on April 22, 2010

Is It Easy To Do Business With Your Company?

by Shonali Burke on April 22, 2010

When technology works against you I was arranging lunch with a vendor and suggested Kora, the hip, new Italian restaurant in Crystal City.  I wanted to e-mail my contact Kora’s address, phone number and a link to a Google map.  Alas, the entire Kora site is in Flash, which is beautiful, but it’s not very [...]

by Lori Saitz on April 2, 2010

Making Client Appreciation a Joint Venture

by Lori Saitz on April 2, 2010

Making the connection I attended a networking lunch the other day, and sat at a table where two people were discovering they have a common target market. They were making arrangements to meet next week and explore how they might work together. My mind immediately put together how the one who specializes in financial services [...]