by Lori Saitz on October 29, 2009
by Lori Saitz on October 29, 2009
What’s the most professional way to answer the phone at your place of business? Do you have a standard that you’ve implemented for yourself and the people who work with you? Many successful entrepreneurs have created systems for running every aspect of their business, but handling phone calls seems frequently overlooked. And yet the phone [...]
by Lori Saitz on October 15, 2009
by Lori Saitz on October 15, 2009
Thanking great service and the positive consequence It all started on a Friday afternoon, several weeks ago, when I gave a box of Gratitude Cookies to my FedEx driver. He does a great job of collecting and delivering all the packages my business sends day in and day out and he has a great attitude. [...]
by Lori Saitz on September 16, 2009
by Lori Saitz on September 16, 2009
The email, the intro, and some annoyance The person on the other end of the phone introduced himself and asked if I recalled seeing emails from his company, as they’d sent me a few over the past couple of months. I said I’d seen some from companies with similar offerings, but I wasn’t sure if [...]
by Lori Saitz on July 30, 2009
by Lori Saitz on July 30, 2009
I do believe that everything happens for a reason. But yesterday I struggled with that universal truth. A day earlier, I’d shipped an important package via overnight express. I was hoping to make a good impression on someone I’d like to do business with. We’d met Tuesday night at an event in Miami and I [...]
