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customer expectations

by Shonali Burke on April 22, 2010

Is It Easy To Do Business With Your Company?

by Shonali Burke on April 22, 2010

When technology works against you I was arranging lunch with a vendor and suggested Kora, the hip, new Italian restaurant in Crystal City.  I wanted to e-mail my contact Kora’s address, phone number and a link to a Google map.  Alas, the entire Kora site is in Flash, which is beautiful, but it’s not very [...]

by Jill Foster on May 14, 2009

Managing Customer Delivery Expectations While Keeping Minimal Inventory for Your E-commerce Site

by Jill Foster on May 14, 2009

Dropshipping removes all inventory ‘issues’ right? Think again. As an ecommerce site that primarily depends on dropshipping (shipping products directly from the manufacturer to the end user) and keeps few products in storage, inventory management might seem as if it’s someone else’s problem. After all, dropshipping is all about not handling inventory, right? There is [...]