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Customer Service

by Guest Contributor on June 8, 2011

5 Ways to Lose a Customer… Fast

by Guest Contributor on June 8, 2011

The most important part of dealing with customers is not finding them but holding on to them.

by Lori Saitz on September 16, 2010

Connecting With Clients Through a Greater Purpose

by Lori Saitz on September 16, 2010

If you’re reading this September is National Literacy Month and part of my company’s mission is to contribute a portion of profits to literacy organizations. I mean, can you IMAGINE not being able to read?! Almost 800 million people worldwide are illiterate. I can go on and on, but this article is not so much [...]

by Lori Saitz on August 4, 2010

Turning An Unhappy Client Around

by Lori Saitz on August 4, 2010

“In every complaint there is a request.” An email with that quote appeared in my inbox just before I starting writing this article. Last week… a new client contacted me to let me know about a distressing situation caused by a mix up in packing slips. Her gift recipients had gotten their packages, but since [...]

by Shonali Burke on May 17, 2010

How To: Keep Clients Coming Back For More

by Shonali Burke on May 17, 2010

“Will you walk into my parlor?” Getting a client takes a lot of time, motivation and resources. Now that you have the client, how do you keep them coming back for more? Image: William Cho, Creative Commons Being a business owner means keeping your best foot forward throughout the entire process to be sure they’ll [...]

by Lori Saitz on April 2, 2010

Making Client Appreciation a Joint Venture

by Lori Saitz on April 2, 2010

Making the connection I attended a networking lunch the other day, and sat at a table where two people were discovering they have a common target market. They were making arrangements to meet next week and explore how they might work together. My mind immediately put together how the one who specializes in financial services [...]

by Lori Saitz on February 4, 2010

The Myth of Control: How Social Media Creates Transparent Customer Service

by Lori Saitz on February 4, 2010

Remember back in the day when the worst thing that could happen to a business owner was that the customer would leave without comment and then tell a few of her friends about the bad experience? Back in 1998, when Chief Executive Salesman Jeffrey Gitomer published his book, “Customer Satisfaction is Worthless, Customer Loyalty is [...]

by Lori Saitz on October 29, 2009

The Demeanor of a Troll Meets Your Business Phone (beware)

by Lori Saitz on October 29, 2009

What’s the most professional way to answer the phone at your place of business? Do you have a standard that you’ve implemented for yourself and the people who work with you? Many successful entrepreneurs have created systems for running every aspect of their business, but handling phone calls seems frequently overlooked. And yet the phone [...]