The most important part of dealing with customers is not finding them but holding on to them.
Customer Service
“In every complaint there is a request.” An email with that quote appeared in my inbox just before I starting writing this article. Last week… a new client contacted me to let me know about a distressing situation caused by a mix up in packing slips. Her gift recipients had gotten their packages, but since [...]
“Will you walk into my parlor?” Getting a client takes a lot of time, motivation and resources. Now that you have the client, how do you keep them coming back for more? Image: William Cho, Creative Commons Being a business owner means keeping your best foot forward throughout the entire process to be sure they’ll [...]
Making the connection I attended a networking lunch the other day, and sat at a table where two people were discovering they have a common target market. They were making arrangements to meet next week and explore how they might work together. My mind immediately put together how the one who specializes in financial services [...]
What’s the most professional way to answer the phone at your place of business? Do you have a standard that you’ve implemented for yourself and the people who work with you? Many successful entrepreneurs have created systems for running every aspect of their business, but handling phone calls seems frequently overlooked. And yet the phone [...]
What is grok? A techi geek word, to grok is a coinage of science-fiction writer R.A. Heinlein, meaning to understand something thoroughly by having empathy with it. Urban Dictionary also defines it as “to drink” (I’m definitely not referring to that meaning of grok in this post!). (Image Points of View by RickyDavid, Creative Commons) [...]
