Does your business have a revolving door? Image: Kelly Midori, Creative Commons What would happen if you were a customer at a store that changed its store hours all the time? One Tuesday, when you show up at 2 pm, it’s open; the next Tuesday, it’s closed until 3:30. And the following week, it’s open [...]
good customer service
As a successful business person, you probably have an effective system for staying in touch with your prospects throughout the sales process. But do you have an equally effective system for staying in touch with those same people once they’ve become clients? Or after their project has been completed? If not, you could be missing [...]
How long can someone with great customer service instincts work for a company that doesn’t value customer service? I started thinking about this question the other day after an experience with Comcast involving the exchange of our old, regular cable box for an upgraded one with DVR, as part of the new contract negotiated by [...]
The email, the intro, and some annoyance The person on the other end of the phone introduced himself and asked if I recalled seeing emails from his company, as they’d sent me a few over the past couple of months. I said I’d seen some from companies with similar offerings, but I wasn’t sure if [...]
